Legal
Refund Policy
If Shrinker Studio is not right for you, you can have your money back within 14 days of buying it, for any reason.
The 14-day refund
You can ask for a full refund of a Shrinker Studio purchase for any reason within 14 days of the date on your receipt. That includes purchases made at the launch price.
How to ask for one
Shrinker Studio is sold through Paddle.com, our reseller and merchant of record, so Paddle processes every refund. Either of these works:
- Go to paddle.net, find your order with the email address you bought with, and request a refund there; or
- Write to us at [email protected] with your order number or the email address you bought with, and we will arrange it with Paddle.
The refund goes back to the payment method you used. Paddle usually processes it within a few business days; how soon it appears on your statement depends on your bank or card provider.
Your licence after a refund
Shrinker Studio’s licence works offline, with no activation server, so there is nothing for us to switch off and we do not try to. After a refund, we ask that you stop using Shrinker Studio and delete your licence file. Shrinker Pro itself is free, and stays yours to use as before.
After 14 days
If something has gone wrong after the 14 days are up, such as a duplicate charge or a purchase you did not make, write to us anyway. We and Paddle will look at it.
Your legal rights
This policy is in addition to any rights you have under the law where you live, including the right of withdrawal for consumers in the UK and EU. It does not take any of them away. See also our Terms of Service and Paddle’s Buyer Terms.